Security & First Aid
Lost and Found
Any items lost during events should be reported to any member of the arena Security Staff. Items found during an event will be held for 60 days in the front lobby. Lost and Found is open Monday-Friday 9:00am-5:00pm (hours subject to change). Please call (603) 644-5000 to inquire if an item has been lost.
Emergency medical aid for spectators is provided at the SNHU Arena in the concourse behind section 117. Security personnel will summon medical assistance immediately when necessary.
In response to the need for heightened security procedures, SNHU Arena has implemented the following policies to ensure a safe, enjoyable event experience for all guests. It is our goal to ensure a safe and comfortable environment for our guests, tenants and co-workers.
Doors to events at the SNHU Arena open 1 hour prior to the start of the event. This time may vary due to the request by each particular show. As a general rule most shows adhere to the 1 hour rule. The Manchester Monarchs open their doors 1 hour prior to the hockey game.
- All persons entering the arena will pass through metal detectors, after having their tickets scanned. Patrons are subject to search of their persons and belongings at the discretion of the SNHU Arena.
- All jackets, pockets and bags will be searched upon entry. Purses, diaper bags and other small personal bags are allowed, but will be inspected at all entrances.
- Bags larger than 14" x 16", backpacks or boxes are not permitted into the arena
- Patrons with prohibited items will be turned away at entrances and no storage or "check in" area will be provided for such items.
- Selfie Sticks will not be allowed into the arena
- Items confiscated at entry will not be returned to the owner at any time during or after the event has concluded.
In addition, the following items are not permitted inside the SNHU Arena:
- Food or beverage (with the exception of those having a food allergy). Please contact Savor for food related allergy questions at 603-206-1660
- Cans, bottles, coolers or other similar containers
- Video cameras or audio recorders
- Laser pens or laser products
- Weapons of any kind to include, but not limited to, knives, guns, chains or clubs. No off duty law enforcement personnel are allowed in to the arena with a firearm and/or weapon of any kind
- Illegal substances
- Any other item deemed unacceptable by the SNHU Arena Management
SNHU Arena management reserves the right to make the final determination on prohibited items. In the event that prohibited items are revealed in a search, guests will be asked to dispose of the items or return them to their cars before re-entering the building.
Exit and No Re-Entry
Exiting and re-entering the building with the same ticket is not permitted. Exceptions are only made in the case of medical situations and emergencies. Guests with medical emergencies or other emergencies who want to leave and then return to the building should be directed to the Security Personnel at each entry point. The ticket for the event must be produced and then scanned out for exit.
The following behavior or activities are grounds for eviction from the SNHU Arena:
- Use of profanity or unacceptable language of any type.
- Possession of illegal or unauthorized items inside the arena.
- Unacceptable or indecent dress.
- Damaging or the intent to damage property of the SNHU Arena.
- Failure to obey or follow SNHU Arena smoking policies.
- Use of illegal substances or drugs; Public drunkenness.
- Entering or attempting to enter any "off limits" areas such as hockey ice, stage area, backstage or restroom of the opposite sex.
- Participating in a fight.
- Verbally abusing, threatening or intimidating other guests or arena employees.
- The throwing of any objects or projectiles in seating areas, on stage, on the ice surface or any other areas.
Patrons who fail to abide by arena policies, state and federal law are subject to ejection from the facility. Any patron who is violating arena policy will be asked to correct their behavior and, if they fail to do so in a timely fashion, will be ejected. Individuals who have been ejected must vacate arena property or be subject to arrest on trespassing charges.
Tickets for entry to the SNHU Arena are a revocable license and entry may be refused due to inappropriate attire, disorderly conduct, intoxication, etc. Patrons who fail to abide by arena policies, state or federal law are subject to ejection and arrest.
Non-licensed vending on the SNHU Arena property, including the resale of event tickets, is prohibited.
The SNHU Arena is a smoke-free building including E-cigarettes. Anyone observed smoking inside the facility will be asked to extinguish the item immediately. Any person who refuses to comply with the policy will be subject to ejection from the arena. Patrons are allowed to utilize the smoking area behind section 117.
The permitted use of cameras varies by event. However, cameras with professional lenses, detachable lenses or detachable flashes are prohibited from the SNHU Arena. Use of video cameras, audio recording devices and digital cameras in video mode is strictly prohibited in the arena. The use of any of these items will result in confiscation and possible ejection from the arena.
The Manchester Monarchs allow cameras into the arena for all regular season home games. However, video cameras and flash photography is prohibited.